Weights and package counts - all weights and package counts are accurate.

Payment - We accept Google Checkout. We also accept orders by fax at 740-652-9089 or call us at 740-687-9385. (printable fax form)

Samples - we do not ship samples.

Catalogs - Our catalog is online only.

Packing - We will pack your order in the most cost effective method.

Shipping Charges - Your shipping charges will be based on the current UPS shipping cost charts. Orders totally more than one case will receive shipping discounts when applicable.

Privacy Policy - Any information collected in the processing of your order, will not leave our office, will not be sold or otherwise conveyed to any other company.

Damaged ware - Ware carried by UPS will be subject to UPS inspection, please contact us immediately upon opening cartons. Hold damaged ware and carton and all packing materials for at least 5 days to allow UPS to inspect if necessary.

Ware carried by freight companies that arrives damaged, must be claimed with the freight company. Look for outside carton damage before signing for your shipment, when you sign for your glassware, write "subject to concealed damage inspection" on the form the freight truck driver asks you to sign, then if you find damaged ware upon closer inspection, you can still file a claim with the trucking company.

Prices - All prices are correct. Any incorrect price listed on our site, will be corrected when invoiced. If such a change occurs, we will notify you and get your approval before we ship your order.

Special pricing - Large orders (over $500.00) may qualify for deeper discounts, depending on the item ordered. Call for details.

Returns - You may return items at your own expense within 30 days of purchase. You must have prior approval before returning any item. We charge a 20% restocking free on returned items. All returned items must be unused, and in salable condition, including the carton they are packed in. No returns on lids purchased separately from glassware. If we shipped the wrong item, we will send a call tag and pay the return freight. 

Discounts - Discounts will be deducted from total of glassware at final invoice.

Customer Service - We appreciate the opportunity to do business with our customers. Our ware is all first quality glass made by some of the largest glass companies in the USA. We guarantee these products to be first quality ware. You will find friendly service, a willingness to help solve your glassware needs and absolute honesty in the way we deal with you, our customers.