Policy  / Disclaimer

Weights and package counts - all weights and package counts are approximate. Glassware in case count will be accurate.

Payment - MasterCard, Visa, American Express and Discover also debit cards from these servers are also accepted . We bill your credit card the day your order ships. If card is declined, we will hold shipment until it is accepted. Your credit card receipt will be placed in a sealed envelope and shipped inside the shipping carton.

Samples - we do not ship samples.

Catalogs - Our catalog is online only.

Packing - We will pack your order in the most cost effective method. When a case of ware is large, we may sometimes split it and send it in two parts in order to save you shipping costs. Whenever possible we reuse cardboard cartons. Some items such as glass gems, really don't need a lot of packing, but other glassware we must pack with foam chips for safe delivery to you. Some items are large but light, UPS requires that we charge you for Oversize (1) 30# and for Oversize (2) 70#, no matter if the actual weight is less.

Shipping Charges - Your shipping charges will be based on the current UPS shipping cost charts. Orders shipped to residences are billed at least $1 more per box by UPS. It is impossible for us to accurately estimate shipping costs, until we have the ware in the cartons and type the address in on our UPS system. You can check the box on the order form for verification of shipping costs before we ship. We will pack your order and call or email you with the cost of shipment, we will not proceed with your order until you contact us and confirm that you agree to the shipping charges, at that time your credit card will be billed. Any order declined on delivery or returned by customer, customer is responsible for delivery charges.

Privacy Policy - Any information collected in the processing of your order, will not leave our office, will not be sold or otherwise conveyed to any other company. Our online ordering system is on a secure line. No one will have access to your credit card numbers, as we process our own credit cards.

Damaged ware - Ware carried by UPS will be subject to UPS inspection, please contact us immediately upon opening cartons. Hold damaged ware and carton and all packing materials for at least 5 days to allow UPS to inspect if necessary.

Ware carried by freight companies that arrives damaged, must be claimed with the freight company. Look for outside carton damage before signing for your shipment, when you sign for your glassware, write "subject to concealed damage inspection" on the form the freight truck driver asks you to sign, then if you find damaged ware upon closer inspection, you can still file a claim with the trucking company.

Prices - All prices are subject to change without notice. Any incorrect price listed on our site, will be corrected when invoiced. If such a change occurs, we will notify you and get your approval before we ship your order.

Special pricing - Large orders (over $1000.00) may qualify for deeper discounts, depending on the item ordered. Call for details.

Returns - You may return items at your own expense within 30 days of purchase. You must have prior approval before returning any item. We charge a 20% restocking free on returned items. All returned items must be unused, and in salable condition, including the carton they are packed in. No returns on lids purchased separately from glassware. If we shipped the wrong item, we will send a call tag and pay the return freight. 

Discounts - Discounts will be deducted from total of glassware at final invoice.

Customer Service - We appreciate the opportunity to do business with our customers. Our ware is all first quality glass made by some of the largest glass companies in the USA. We guarantee these products to be first quality ware. You will find friendly service, a willingness to help solve your glassware needs and absolute honesty in the way we deal with you, our customers.